General Information

  • Ownership

    This website (“Kian Hin Website”) is owned and operated by Kian Hin Trading Sdn Bhd (“Kian Hin”).
  • Access & Use

    By using Kian Hin Website or any part of it, you hereby accept and agree to be bound by these Terms and Conditions. Please read and understand these terms and conditions thoroughly before using this website. Your access to, and use of the materials contained in, the Kian Hin Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the Kian Hin Website (“Terms and Conditions”).

    Your rights under these Terms and Conditions are non transferable.

  • Amendments

    Kian Hin Trading Sdn Bhd reserves the right to amend the Terms and Conditions without notice at any time. By using our Kian Hin Website following such changes constitutes your acceptance and agreement to be bound by the new Terms and Conditions. It is your responsibility to read the terms and conditions prior to using our website or making any purchases.
  • Registration

    You must be over eighteen (18) years of age to register with the Kian Hin Website. In order to make an online purchase directly through our website, you must register and create an account. You must ensure that the details submitted by you on registration or at any time thereafter, are accurate and complete. You must inform us immediately of any changes to the information that you have submitted when registering by updating your personal details respectively. Any cancellation, refusal and/or termination of registration is conducted on the absolute discretion of Kian Hin Trading Sdn bhd for any reason whatsoever.
  • Account Security & Liability

    The safeguard of your username and password is solely your responsibility upon registration and thereafter. Any action taken under your username on the Kian Hin website will be your liability, inclusive but not limited to any purchases made. You hereby agree and indemnify Kian Hin Trading Sdn Bhd for all claims, damages whatsoever made by any third party arising from the actions of the person using your login credentials on the Kian Hin Website. Should you ever find any unauthorized use of your login credentials, you must immediately and effectively notify Kian Hin Trading Sdn Bhd.

    To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any incidental or consequential damages, including but not limited to loss of any opportunity costs, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and data or any other indirect damages that may arise out of or are related to the Kian Hin Website.

    Any breach of these Terms and Conditions by you, will entitle Kian Hin Trading Sdn Bhd to use its rights and remedies for an unlimited period after the breach, whereby you accept full responsibility for this.

  • Information Collection and Use of Information

    Kian Hin collects the information submitted by you during registration. We may also collect the information that we learn about you from your usage of our Kian Hin Website. By using the Kian Hin Website, you hereby expressly accept and give your unconditional consent to us in the event that we may use any and/or disclose information about your demographics for any purposes such as the following, but not limited to marketing, strategic development, promotions, market research and customer care.
  • Intellectual Property

    The content of the Kian Hin Website is protected by copyright, database, trademarks and all related intellectual property rights. You are under no circumstances given any consent to reproduce, copy, modify, distribute, or use any content on the Kian Hin Website for any purposes inclusive of your personal or commercial use. You clearly accept the responsibility and legal liability of any misconducts in relation to the wrongful unconsented use of said content. No license is granted to you in these Terms and Conditions to use any trademark of Kian Hin Trading Sdn Bhd.
  • Limitations

    By using the Kian Hin Website, you agree and acknowledge that you will not use our content for any of the following purposes:

    distribute any abusive, harmful, threatening, harassing, vulgar, illegal material;
    breaching any public telecommunication network laws;
    creating, distributing or storing electronic copies of content protected by copyright without the permission of the owner;
    disrupting the usage and enjoyment of other individuals of the Kian Hin website;
    sharing any content that will encourage the conduct of a criminal offence that leads to a breach in any relevant laws, regulations or code of conduct;
    gaining unwarranted access to other computer systems.

    You accept to indemnify us against:

    all damages awarded against us by a fair and competent jurisdiction;
    all fines and penalties imposed by any authority;
    all settlement sums paid by us which resulted from any settlement agreed by us resulting from or in connection with any claim by any third party from the wrongful usage of the Kian Hin Website by you.

    Kian Hin Trading Sdn Bhd and employees will not be responsible for any breach of these Terms and Conditions caused by any circumstances beyond its control.

    The invalidity of any provisions under these Terms and Conditions that are found to be invalid by any court with competent jurisdiction will not affect the validity of the other provisions under these Terms and Conditions, which will remain in full force and effect respectively.

  • International Use

    The materials on the Kian Hin Website are meant for customers within Malaysia only. The choice to access this site from locations outside Malaysia is completely on your own initiative and you are responsible for compliance with local laws. We will not be liable for any discrepancies, damages, compensations or disagreements whatsoever that are directly or indirectly consequential from the usage of the Kian Hin website outside of Malaysia.

Product Terms and Conditions

  • General

    These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts.

    In the event that any of these Product Terms & Conditions are held by any court of competent authority to be invalid, unlawful or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

    Please read these Product Terms & Conditions carefully and thoroughly as they affect your rights and liabilities under the law and set out the terms under which Kian Hin makes the products available to you.

  • Product Prices, Specification & Availability

    The product specifications, descriptions and prices are subject to change without prior notice and the acceptance of any orders are subjected to the sole discretion of Kian Hin Trading Sdn Bhd as well as the stock availability.

    The prices on this website may differ from that of our other retail arms or methods of sale.

    The actual price the Customer pays will be the price charged in the online store at the time the Customer’s order is placed. The product prices do not include the delivery or transportation costs.

    The availability of goods presented on the Kian Hin Website is not guaranteed, however, Kian Hin will make reasonable effort to ensure that the stock availability is continuous. In the event that any stock ordered becomes unavailable, our company reserves the rights to offer a substitute, alternative product or products in terms of price and type to the originally ordered item to the customer or reject the order accordingly. Any stock ordered that becomes unavailable will be informed to you via email or phone.

    Images of products on this website are for illustration purposes only. The actual product may differ from that in colour, actual size and dimension.

  • Acceptance

    There is no contract of any kind between the Customer and Kian Hin unless and until Kian Hin sends out the goods to the Customer. The order from the customer is an offer to purchase from Kian Hin. No verbal exchange or action taken equates to any acceptance of that offer until Kian Hin actually sends out the goods to the Customer. Any point of time until then, it is fully up to Kian Hin’s discretion to reject the offer.
  • Cancellation

    Kian Hin has the rights to cancel an order if the product is not available for any reason. We will notify you via email or call and return any payment that you have made to us as soon as possible. The refund period will vary depending on your financial institution used for payment.

    You will not be able to cancel your order once a “Confirmation of Order” is issued. If you wish to seek any further information, kindly call us at our office number during business hours as stated.

  • Return/Refund

    Upon delivery or collection, you are solely responsible to inspect the goods immediately for any damages or inadequacy from your order. Claims (if any) must be lodged on the same day of receiving the order, by emailing us at [email protected] subject title “CLAIM FOR DAMAGE/WRONG ORDER” with proof of purchase from Kian Hin directly, delivery slip and pictures of defective product in unopened original packaging. We will have the rights to refuse your claim if it differs from the stated conditions.

    Upon receiving a confirmation of claim from Kian Hin via email, the customer must return the goods at his/her own cost to our company’s warehouse.

    Upon receiving returned goods, Kian Hin will inspect the quality of the affected product, the amount to be refunded will equate the price which the customer paid at the point of ordering.
    The refund period will vary depending on your financial institution used for payment.

  • Delivery

    The delivery address cannot be changed once confirmed. Delivery will be made to the address specified and confirmed by the customer upon payment of order. The delivery will be done by an assigned third party logistics (TPL) of Kian Hin’s choice.

    The TPL will deliver the Customer’s order to the main entrance of the delivery address. At customer’s request, our logistics partner may carry the order into the delivery address, ie. to a particular floor in an apartment block, but only if:

    The driver has the customer’s permission
    The driver believes that it is safe and practical to do so
    There are no obstacles preventing the entrance, such as locked doors, inaccessible levels in the building or denied entry by security.

    The TPL will always reserve the right to deliver only to the main entrance of the delivery address.

    All orders must be received by an adult aged 18 years or over. If the driver develops any doubts over the age of the person receiving the goods, they are entitled to ask said person to show an identity card as verification of the receiver’s age. In the event that the failed delivery attempt has exceeded the TPL’s limit of no additional charges, Kian Hin is entitled to charge the customer for any additional costs.

    Kian Hin will make every effort to deliver all confirmed orders in the stated lead time, however, if there are circumstances beyond our control, we will not be liable for any consequential or related damages, losses of profits, losses of sales, incurred expenses, claims whatsoever, if we fail to deliver within the stated lead time.

    Delivery lead time based on locations are as follows:

    2- 5 working days for Peninsular Malaysia
    3 – 9 working days for East malaysia

    In the event that the TPL is unable to deliver to some locations, we will inform you through the contact details that you have provided to us when making an order and arrange for a cancellation of order or arrange the delivery to an alternative delivery address.

  • Payment Terms

    We accept payment by Visa, MasterCard, Online banking or E-wallet. No cash terms are allowed for orders placed through our website.

    Our cash and carry services are available by appointment only, email [email protected] for more information.

  • Force Majeure

    Kian Hin will not be liable for any delay of delivery or failure in providing our services and goods caused by or resulting from unforeseeable circumstances, including but not limited to pandemic, war, riots, earthquakes, hurricanes, lightning, explosions, unexpected legislation, lockouts, lockdowns, strikes, energy blackouts.
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